Diplomacy Dos and Don’ts: Strategies to Influence, Diffuse, Capitalize, and Close
January 12, 2011
If you missed this event and wish to purchase the recording please call or e-mail Olivia VanCleave at 972-770-9102, successtalks@womensfoodserviceforum.com. The cost is $25.00 for members and $40.00 for non-members.
In this episode of “Success Talks”, Dr. Susan Williams, professor of management in the Jack C. Massey Graduate School of Business, dissected the art of diplomacy and negotiation. From achieving compliance, maintaining consistency and expressing compassion to making decisions, resolving conflicts and ultimately, garnering collaboration, Dr. Williams guided us in a conversation surrounding the intricate dynamics of diplomacy.
Participants in the “Diplomacy Dos and Don’ts” session, gained practical skills surrounding the WFF Core Competency of “Influence & Diplomacy,” including learning how to:
- Organize a theoretical framework with which to analyze problems of diplomacy and negotiation.
- Use a variety of decision-making techniques and style.
- Be more persuasive, both professionally and personally
- Develop a plan to refine the tools and techniques learned during the workshop.
- Learn proven practical diplomacy and negotiation strategies. Register now and advance your career.
See Dr. Susan Williams’ complete bio.
Wrap Up
Dr. Susan Williams’ webinar explores the process of diplomacy in negotiations; a decision which is made between two cooperating parties. To begin, it is advises on interests, options, standards, people, alternative/BATNA, closure and Get to “Yes”.
Before engaging in negotiations, indentify each party’s interests and steer clear from positions, as positions will cause an “anchoring” effect. Interest allows for problem-solving, compromises, and results in a win-win negotiation. Positions on the other had can block a negotiation from progressing and resulting in an anchoring effect with a win-lose scenario.
An effective negotiator also has a high level of charisma. Charisma is associated with winning in negotiations since it is an inherent belief people will do business with people who are liked, believed in and trusted. Subsequently leading to diplomacy methods; consisting of principled, mutual gains, interest-based and a win-win diplomatic negotiation.
A Best Alternative To a Negotiated Agreement (BATNA) is prescribed to every negotiation. The BATNA outlines the outcome of walking away, or advised when to walk away and is always established before the commencement of a negotiation. The BATNA is never to be revealed to the other party.
Final tools to a successful negotiation is to talk openly, confront gender stereotypes, volunteer and be persistent! Diplomacy equates to courage and skill; Sr. Susan Williams webinar details the tools you have to use to gain in the negotiation with powder and walk away from a win-win negotiation for continued successful negotiations.
If you missed this event and wish to purchase the recording please call or e-mail Olivia VanCleave at 972-770-9102, successtalks@womensfoodserviceforum.com. The cost is $25.00 for members and $40.00 for non-members.